Frequently Asked Questions
The MQFF experience includes films you can watch at the cinemas, and films you can watch online.
We do our best to make sure that everything is as simple and easy to use as possible, but if you’re having trouble with something, you might find your answer below. You can also contact the MQFF team by e-mailing firstname.lastname@example.org
|For in-cinema and ticketing FAQ’s, click here:||For streaming on-demand FAQ’s, click here:|
|IN-CINEMA FAQ||ONLINE FAQ|
How do I vote for a film?
From the Program page, select “Pick a Film” to see an entire list of the feature films. Rate your film with the stars just below the synopsis of the film.
Rate your favourite short film on the MQFF app on the session page for the short film.
Please note: users must be logged in to vote!
When do tickets go on sale?
Tickets to MQFF typically go on sale one month before Opening Night. The Program Launch is where we officially unveil the upcoming schedule of films, and then tickets go live the same night. Members are given a pre-sale period before all general admission tickets go on sale. This pre-sale period is usually one business day.
Can I buy tickets in person?
Yes, in most cases you will be able to buy tickets at the MQFF Box Offices at our venues. The Box Offices open 1 hour before the first session starts and closes shortly after the last session of the day commences.
Due to COVID-19, physical Box Offices may be limited, and printing paper tickets may also be limited.
We always recommend buying tickets online, and well in advance, to avoid disappointment.
Can I exchange my tickets?
Exchanges can be made up to 2 hours prior to the session start time and incur a fee ($1.50 online or $3 at the Box Office per ticket). To exchange online, simply login to your account online or on the iOS app.
Single Tickets – In the ‘Bookings’ tab of your account page, click the blue hyperlinked ‘Exchange tickets’ button underneath the date of the relevant booking. A pop up window will appear, and you can select the relevant session and click ‘Exchange sessions’, then follow the instructions to exchange and Checkout.
Pass Bookings – Go to the ‘Passes’ tab of your account page, click the blue hyperlinked ‘View / Exchange Sessions’ button to the right of the relevant pass. A pop up window will appear, and you can select the relevant session and click ‘Exchange sessions’, and follow the instructions to exchange and Checkout.
I’ve bought a ticket but it wasn’t sent to me!
Please check your spam folder for an email from email@example.com and your account details to ensure you have a valid email address.
A session I want to attend is sold out. Will there be a standby queue on the day of the screening?
MQFF operates standby queues for all sold out sessions. Standby queues will commence 30 minutes before the session start time. Admission is not guaranteed. Visit the MQFF information desk at the venue on the day from 30 minutes before a Standby session. A special event Waitlist is put in place for the Opening Night event – please put your name down on this Waitlist on the session page to be the first notified of any ticket releases.
Is there allocated seating?
Tickets are General Admission without allocated seating. Priority Entry is given to MQFF Members, Sweethearts and Life Members where available.
What is an MQFF Membership?
An MQFF Membership provides excellent value offering discounted tickets at the Festival, concession prices at partner cinemas and festivals and exclusive offers throughout the year. MQFF Members are also able to be present, debate and vote at general meetings.
What are the 3, 5, 7 and 10 Film Passes?
Passes offer great value giving you significant discounts on the price of a single ticket. They are designed for single person use and are valid for 1 ticket per standard session for the pass holder only, until pass allocation is exhausted (excludes special events). You must purchase the pass first to create the pass number and then book your films on the pass by using the pass number to redeem $0 tickets.
What is an All-In Pass?
The All-In Pass for the Main Festival is valid for a single ticket to all standard sessions, plus special events and screenings including Opening and Closing Nights with priority entry into the cinemas. Customers must be Members to be able to purchase the All-In Pass.
Am I eligible for a concession?
Full-time students, pensioners, unwaged, seniors, and members of our venue partners are entitled to concession prices with a valid concession or membership card.
Image courtesy Tony Zara