COVID-19
Festival Venues
Melbourne Queer Film Festival screens at:
- ❥ ACMI, Fed Square, Melbourne
- ❥ Cinema Nova, 380 Lygon St, Carlton
- ❥ Village Cinemas Jam Factory, 500 Chapel St, South Yarra
Each venue has its own COVIDSafe Plan that outlines various requirements including contact tracing, capacity limits, personal hygiene and cleaning.
✓ All patrons must present a current COVID vaccine certificate
✓ Wear a face mask
✓ Wash your hands
✓ Social-distance where possible
✓ If you’re feeling unwell, we’ll refund your ticket! (with 24 hours notice)
Our COVID-19 policies are informed by the latest updates from the Victorian Department of Health’s COVID-19 guidelines. To ensure safety and access to our festival for all members of the community, we strongly encourage all patrons to wear a mask and maintain social distancing whenever possible. In the interest of public safety, we encourage you to keep your mask on for the duration of the film unless you’re eating or drinking. For further information on how we’re creating safe space please visit the venue’s website via the links below.
All patrons, staff, volunteers and guests must ensure that they comply with the COVIDSafe directions at each venue. MQFF and its Cinema Partners are committed to providing a healthy and safe environment for all guests and staff.
All patrons, volunteers, staff and guests attending MQFF will be required to follow COVIDSafe guidelines relevant to each venue, as well as general public health orders and directives as they apply from time to time. Click below to view each venue’s COVIDSafe information.
Each venue has its own COVIDSafe Plan that outlines various requirements including contact tracing, capacity limits, personal hygiene and cleaning.
| ACMI | Cinema Nova | Village Cinemas |
For the latest information from the State Government about COVID-19, please click here.
Evidence of having received two or more doses of an approved COVID-19 vaccination
A. Customers aged 16 or above (or if required by applicable public health directions, aged 12 or above) must provide information to verify their COVID-19 vaccination status (vaccination information) as a condition of entry to festival venues. This will be checked at the point of entry. Any abuse towards MQFF staff or volunteers, or Festival Venue staff or volunteers, will not be tolerated and will result in you being denied access.
B. Festival Venues are only open to customers who have received two or more doses of an approved COVID-19 vaccination (as per the guidance of Victoria’s Chief Medical Officer) or have a valid medical exemption.
C. We encourage you to download the Service Victoria app and to link your official vaccination certificate or valid medical exemption to the Service Victoria app prior to arriving at Festival Venues. If you provide evidence of your vaccination status in a form other than via the Service Victoria App, you may experience delayed entry to the Festival Venue and/or the film session.
D. If you are not able to do so, Festival Venues may also accept other forms of information about your vaccination status where this derived from a record of information that was made under, or in accordance with, the Australian Immunisation Register Act 2015 of the Commonwealth. This may be in the form of a letter from a medical practitioner, a certificate of immunisation through the Medicare app or equivalent smartphone wallet, or an immunisation history statement obtained from the Australian Immunisation Register. Or you can provide evidence of a valid medical exemption from a Chief Health Officer approved medical practitioner. To avoid doubt, contact the relevant Festival Venue to ascertain its process of confirming your vaccination information.
E. Information about your vaccination status will only be used to assess your eligibility to enter festival venues. It will not be recorded or retained by MQFF for any purpose.
F. If you decline to provide your vaccination information, or if you are unable to demonstrate that you have received two or more doses of an approved COVID-19 vaccination to the satisfaction of MQFF staff or volunteers, or Festival Venue staff or volunteers, (or that you have a valid medical exemption), you will not be permitted to enter festival venues. You will not be eligible for a refund in these circumstances.
Refunds
- ❥ All purchases are non-refundable, except in the case of a cancelled session or where our COVID-19 policy applies.
- ❥ If you are unwell, awaiting a COVID-19 test result or have otherwise been directed to self-isolate or quarantine you must not attend the Festival.
- ❥ With no less than 24 hours notice, MQFF will exchange tickets for another session or for credit, or refund tickets. If you need to seek a refund, or need assistance with exchanging tickets, please contact info@mqff.com.au
Safe Spaces
MQFF is a safe space for all members of our communities.
We recognise that COVID-19 has been a difficult time for everyone but please support our staff, venue staff and volunteers in keeping the community safe. Any abuse to staff, volunteers or other patrons, or refusal to comply with government-issued guidelines will not be tolerated and will result in being denied entry to the venue.
COVIDSafe regulations and requirements may change in the lead up to and during MQFF, so please ensure that you stay up to date with the latest COVIDSafety guidelines prior to attending any venues.
MQFF will endeavour to publish and promote any updates as they occur, however if in doubt, please contact the venues directly or e-mail info@mqff.com.au for more information.
