FAQs
The 2024 Melbourne Queer Film Festival screens in cinemas from 14 November – 24 November.
We do our best to provide you with the best information, but if you have a question you’d like answered, you might find your answer below.
You can also contact the MQFF team by emailing info@mqff.com.au
The Melbourne Queer Film Festival is held annually in November and showcases the best in new and retrospective LGBTQIA+ cinema with a wide array of features, shorts and documentaries.
The 2024 Melbourne Queer Film Festival (MQFF34) will be held across 11 days: Thursday 14 November – Sunday 24 November. The entire suite of Short Film Packages and a select number of feature films will also be available to stream on MQFF+ from Friday 15 November – Sunday 01 December.
For ticketing assistance, email info@mqff.com.au or call 0466 643 976 during festival hours.
Ticketing Terms and Conditions
TICKETS
How can I buy tickets?
Online
Select, book, and print your tickets at home. Browse the program on the website, click on a film, and scroll to the payment options at the bottom of the page. Select your tickets, click ‘Add to Cart’, and follow the instructions to ‘Checkout’.
We recommend buying tickets well in advance to avoid disappointment.
Download the app
Browse and purchase tickets on the official MQFF iPhone or Android app. No printing required – bring your smartphone, to be scanned at the door.
Can I buy tickets at the Box Office?
Tickets for MQFF 2024 will be available to purchase in person at each venue. Please note that purchases made in person will be card only, no cash. If you need assistance purchasing your tickets, please get in touch with us online at info@mqff.com.au, on the phone: 0466 643 976 or ask one of our helpful staff members at the cinema venues.
We always recommend buying tickets online, and well in advance, to avoid disappointment.
Is there a streaming option for MQFF?
The full MQFF 2024 program will screen in-cinema from the 14 – 24 Nov 2024.
Our online streaming option, MQFF+ will also be running from 15 Nov – 01 Dec 2024 featuring the entire suite of Short Film Packages in the MQFF 2024 program, and a selection of features.
Are concession tickets available?
Yes, concession tickets are available for valid concession card holders, which include:
• Full-time students
• Pensioners
• Unwaged
• Seniors
Concession prices will be listed on the individual film booking pages. You will be required to show your valid concession card upon entry to the cinema, or you will be required to purchase a full-price ticket for entry.
Blaktix – $10.50 tickets are available for First Nations people. Available for general sessions and subject to availability.
Will there be allocated seating this year?
We are bringing back allocated seating for the 2024 Festival. The decision to incorporate allocated seating was made for two important reasons:
• Firstly, it allows MQFF to provide an accessible ticketing model that ensures low-income community members can participate – we’re offering all student, health care card, pensioner, and concession card holders $12.50 tickets this year during an Early Bird ticket offer (Oct 11 – 18). Our allocated seating system allows us to achieve this.
• Secondly, it means that everyone can choose their preferred seats when purchasing instead of lining up to get in. MQFF Members have an exclusive first chance to pick their seats which means you don’t have to rush when the doors open. No lines – no fuss.
We know sitting with your friends is important – we recommend starting a group chat via text or social media to align with the people you want to book with and selecting seats at the same time – we strongly encourage booking early to avoid disappointment.
Will I be able to choose my own seating?
Yes, you can. For all cinema venues, tickets are allocated seating.
When you purchase tickets on the MQFF website, you can pick the seats that you want, or have the system select the best available seats for you. We highly recommend booking early to ensure you get the seats you desire!
Please be sure to take note of your assigned seat number when entering the cinema.
How do I book my tickets?
Like last year, tickets can be booked through the MQFF website and the MQFF app. We recommend booking through the MQFF website if you’d like to pick your exact seats in the cinema. Otherwise, when booking through the MQFF app, the system will automatically assign you the “best seats” in the house.
How much are tickets?
All General Screenings
| Full Price | Concession | Member | |
| Single Ticket | $24.50 | $20.50 | $20.50 |
| 3 Film Pass | $67.00 | $55.00 | $54.00 |
| 6 Film Pass | $129.00 | $105.50 | $105.00 |
| 10 Film Pass | $202.00 | $166.00 | $165.00 |
| All-In-Pass | $350.00 | $335.00 | $320.00 |
Keystone Events
| Full Price | Concession | Member | |
| Opening Night Centrepiece Closing Night |
$24.50 | $20.50 | $20.50 |
* please note: booking fees apply when purchasing tickets and passes.
What are Film Passes and how do they work?
Film Passes offer great value, giving you significant discounts on the price of a single ticket. In fact, we’ve made some changes this year that will make booking tickets easier than ever before. Every Film Pass on sale can be redeemed for as many tickets as you like, for any session – there are no limitations.
For example, if you buy a 6 Film Pass, you can use all 6 tickets for one film and share it with friends or, spread it out across 6 different films. The choice is yours!
You must purchase the Film Pass first to create the pass number and then book your films on the pass by using the pass number to redeem $0 tickets. A one-off booking fee is applied to the purchase of a Film Pass, however there are no additional fees when redeeming your pass for film sessions.
What is an All-In-Pass?
The All-In Pass is valid for a single ticket to all sessions and events across the 2024 program and is now available to all customers to purchase.
I bought a ticket but it hasn’t arrived!
Please check your spam folder for an email from noreply@mqff.com.au and your account details to ensure you have a valid email address. Still can’t find it? Contact info@mqff.com.au to assist with accessing your ticket.
Can I exchange my tickets?
Exchanges can be made up to 2 hours prior to the session start time.
To exchange online, simply login to your account online.
Single Tickets – In the “Tickets” tab of your account page, select the session you wish to exchange by clicking on the check box. See example below.
After selecting the session(s) you wish to exchange, click on the “EXCHANGE” button in the top navigation. See example below.
If you know the session you want to exchange for, you can use the “Quick Exchange” search field to search for the new session. If you want to browse the full program, you can add the exchange sessions to your cart by click “ADD TO CART”. You can then browse the program and add the new session(s) to your cart, ready to exchange.
Pass Bookings - Go to the ‘Passes’ tab of your account page, click the blue hyperlinked ‘View / Exchange Sessions’ button to the right of the relevant pass. A pop up window will appear, and you can select the relevant session and click ‘Exchange sessions’, and follow the instructions to exchange and Checkout.
Can I get a refund for my tickets?
All single tickets for regular cinema sessions are non-refundable but can, subject to availability, be exchanged for an equal or lesser-value ticket online. Any cost difference between the two tickets will not be refunded. Single ticket exchanges and pass exchanges close two hours prior to the session/event start time.
FILMS & SCREENINGS
A session is sold out. Will there be a standby queue on the day of the screening?
There will be an online waitlist on the event page of the sold-out session. All you need to do is enter your email address, and we will notify you if tickets become available for that session.
Where is MQFF screening this year?
We will be screening in cinema at four locations:
• ACMI
• The Capitol
• Cinema Nova
• Palace Cinema Como
We know it can help to feel prepared before arriving to your session, that’s why we’ve put together all the need-to-know information about each venue, including accessibility, parking, and what to expect at each venue. You can find out more information on the individual venue pages.
Where are the Keystone events?
Opening and Closing Night will be held at ACMI in Fed Square. Centerpiece will be held at Palace Cinema Como in South Yarra. All Keystone events this year have dropped in price to a standard ticket price.
How do I vote for a film?
From the Program page, select “Pick a Film” to see an entire list of the feature films. Rate your film with the stars just below the synopsis of the film. This year, we have our very on Letterboxd! So make sure you follow us and tag us.
To rate your favourite short film you can either do this through the MQFF app on the session page, or through the MQFF website logged into your account. The highest rated short film will receive the MQFF Audience Choice Award at the end of the Festival.
Please note: users must have purchased a ticket to the film in order to vote.
FESTIVAL LOUNGE
Will there be a Festival Lounge this year?
We are thrilled to announce the return of our Festival Lounge! You can enjoy fabulous hospitality between screenings along with a range of fascinating free public programs in our mirror ball-lit lounge. In line with the “Formative Sound and Vision” theme of this year’s festival, we’re treating MQFF’s audience to 10 days of music video jukebox and queer karaoke shenanigans.
MQFF’s Festival Lounge is located at ACMI in the bar behind the kiosk and is open during screening times throughout the festival. There will also be a range of public programs and special events on offer during the Festival.
ACCESSIBILITY
Are the MQFF venues accessible?
All of our cinema venues are wheelchair accessible. For full accessibility details, you can view our venue pages.
We’ve also created a visual story for each venue, to help you feel prepared on what to expect before you arrive including how to get around, what facilities are available, as well as sensory friendly spaces to be aware of.
Are foreign language films subtitled?
Yes, all foreign languages will be subtitled for all sessions. Please note: some films may include foreign language and English language – in some instances, English language is not subtitled.
Are there open captions for sessions during the festival?
Yes there will be a limited number of films with Open Captions. Look for the “OC” icon on the individual film booking page for Open Caption sessions. For a full list of session with Open Captions, visit here.
Are there sensory friendly sessions during the festival?
Yes, there will be a limited number of sensory friendly film screenings at this year’s Festival. Look for the ‘Sensory Friendly’ note on the individual film booking page for Sensory Friendly sessions. For a full list of Sensory Friendly sessions, visit here.
I have a question about venue accessibility, who should I contact?
If you have any questions or concerns about our venue accessibility, please contact us via email at: info@mqff.com.au or via our office phone: 0466 643 976.
For full terms and conditions:
Ticketing Terms and Conditions
