MQFF Online FAQ

Direct Links to view content via Spondo. 

 

 

 

 

 

 

 


How to access content for MQFF Online

• Step 1: Select the film you wish to view here.

• Step 2: Choose whether you wish to purchase access at Full Price, or the Member/Concession price.

• Step 3: Click the ‘Buy’ button on the viewer screen and follow the prompts to purchase.

• Step 4: Watch and enjoy MQFF Online.

If you are asked to enter an e-mail address in order to view please enter the e-mail address you used when you purchased through the PayPal gateway.


I’ve entered my e-mail but I can’t view my content. What’s wrong?

There could be a couple of issues here. Try viewing the content in the Firefox web browser, as we have noticed some users have had trouble with Chrome, Safari and other browsers.

The second issue is that the e-mail address you’re entering is not the same as your PayPal e-mail address. After you purchased content online, you should have received an e-mail confirming your purchase as well as your login details – these may have gone to your junk mail. These will only go to the e-mail address associated with your PayPal account.

 

Where can I watch the film I purchased?

Go back to the MQFF website to view the content you’ve purchased. You should be redirected back to the website to view as soon as the payment has cleared.

If you have purchased before 17 July, simply return to where you first purchased your content in order to view it.

 

How do I buy access to MQFF Online, and how to I view content?

MQFF Online is streamed via the MQFF website with support from Spondo. Click on the ‘Buy’ button to purchase access to content. You don’t need to login to your MQFF account to access content.

 

I purchased content for the online festival, when can I view it?

The content for MQFF Online will be available to view from around 10:00am on 17 July, and will remain online until 11:59pm on 19 July

 

Do I need to login to my MQFF account to see the online content?

No. The streaming platform we’re using isn’t integrated with our ticketing system, Ferve, so you don’t need to login to your MQFF account in order to purchase or view online content.

 

Can I use a voucher to purchase online content?

Because our streaming platform isn’t integrated with our ticketing system, Ferve, you won’t be able to purchase online content using your voucher. However, if you will only be able to watch content online by using the credit on your voucher due to financial difficulties, please contact us and we can arrange this. Please be aware that this is a manual process and may take some time.

 

I purchased content and haven’t received any e-mails from MQFF yet. Is something wrong?

No, nothing is wrong. The streaming platform we’re using doesn’t send automatic e-mails from MQFF. You should receive an e-mail from Spondo after you’ve purchased access.

 

I purchased content, but now I need to enter an e-mail address to access it. What do I do?

Simply enter the e-mail address you used when you purchased access through PayPal. You should have received an e-mail from Spondo confirming this. If you haven’t received this, check you Junk Mail folder.

 

Can I buy and view content in the MQFF app?

The MQFF app is developed and maintained our ticketing system, Ferve, so you won’t be able to view MQFF Online content in the app.

 

Can I watch content outside of Australia?

No. Permission to stream MQFF Online is only for Australia and our content is geo blocked to Victoria.

 

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